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Please review our open positions and apply for the role that sparks your passion and elevates your skills.
Position Objective:
The Receptionist is an administrative role and is responsible for routine administrative and patient care supportive duties in medical practice to ensure the office or clinic runs smoothly. The incumbent will report to the Office Manager (or similar role) and will be responsible for maintaining patient demographics and insurance records. This includes performing routine duties associated with patient scheduling and processing payments/copayments.
Responsibilities:
- Greet patients in a courteous and polite manner, and conduct all front office functions as requested
- Responsible for accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, balancing daily collections, addressing routine inquiries, and triage calls
- Complete patient phone calls including but not limited to proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly
- Assist with patient appointments including preparation, form completion and loading, check-in, check-out, payment collection, and follow-up actions
- Maintain patient medical records in accordance with the Center's policy
- Assist with inventory and maintain office supplies
- Assist with managing patient records including medication sheets, questionnaires, screening forms, vaccinations, and additional medical documents
- Provide patients with appropriate medical wellness paperwork to complete
- Additional duties as assigned
Position Requirements/ Skills:
- **Bilingual in Spanish-preferred***
- High school diploma or equivalent required
- Ability to accurately read and write medical terminology
- Basic computer skills, including familiarity with electronic medical records.
- At least 1 year of experience of medical office experience
- Proven ability to work with Google Suite software or equivalent (MS Excel and MS Powerpoint)
Physical Requirements:
- Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
- Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
- Requires ability to sit or stand for prolonged periods of time
- Requires ability to lift/carry up to 15 lbs
- Requires corrected vision and hearing to normal range
- Ability to sit for extended periods of time
- Ability to operate a computer and telephone
- Have own means of transportation
Key Attributes/ Skills
- Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
- Demonstrated ability to handle data with confidentiality
- Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
- Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
- Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders
- Strong interpersonal and presentation skills
- Strong critical thinking and problem-solving skills
- Knowledge of medical coding, preferred
- Knowledge of HIPAA, preferred
We offer a comprehensive compensation and benefits package:
- Medical, dental, vision, disability, and life
- 401k, with employer match
- Paid time off
- Paid holidays