Our mission is Better Health. Our passion is helping others.

What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?

• Do you have a passion for helping others achieve Better Health?

• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Position Objective:

The Patient Billing Coordinator is a administrative role, and is responsible for facilitating the billing process for patients and ensuring that they receive accurate and timely invoices for medical services.. The incumbent will report to the Office Manager (or similar role) and will work closely with healthcare providers, insurance companies, and patients to ensure that all billing procedures are followed in accordance with regulatory guidelines. 

Responsibilities:

• Manage the billing process for patients, ensuring that all billing procedures are followed accurately and in a timely manner 
• Verify insurance coverage and benefits for patients and work with insurance companies to resolve any issues related to billing or coverage
• Prepare and submit insurance claims to insurance companies, ensuring accuracy and completeness of all required documentation
• Process patient payments and follow up on outstanding balances to ensure timely payment. 
• Respond to patient inquires regarding billing and insurance coverage, providing explanations and assistance as needed. 
• Maintain accurate patient billing records and ensure that all records are kept confidential and secure
• Stay up-to-date with regulatory guidelines related to patient billing and insurance coverage 
• Give report of all concerns and issues at the department to the Regional Manager, Director of Integration and Anion Team for prompt necessary action
• Assist patients by following up health claims, as well as appealing unpaid claims
• Additional duties as assigned

Position Requirements/ Skills:

• Highschool degree or equivalent required
• At least 1 year of experience working as a patient billing coordinator
• Prior experience working in a clinical setting, preferred

• Prior experience working electronic medical record systems, preferred

• Strong telephonic skills to include communicating to patients, facilities, and other physician offices
• Working knowledge with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Physical Requirements:

• Ability to remain in a stationary position, often standing or sitting for prolonged periods of time
• Communicating with others to exchange information
• Repeating motions that may include the wrist, hands, and/or fingers
• Assessing the accuracy, neatness, and thoroughness of work assigned
• Must be able to lift at least 15lbs at times

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Must be results-oriented with a focus on quality execution and delivery
• Appreciation of cultural diversity and sensitivity toward target patient populations