Position Objective:

The Director, Lead Accounts serves as a key relationship leader within the Management Services Organization (MSO), specializing in account management and operational excellence. This role supports Better Health Group’s most critical and high-priority affiliate providers, primary care physicians serving Medicare Advantage patients within a value-based care model.  The Director directly engages with key affiliates to drive performance improvement, ensure high-quality support delivery, strengthen relationships with affiliate clinics, and implement strategic initiatives that align with organizational objectives.

Area/Region of Responsibility: Tampa, Ocala, Orlando, Southwest Florida

50%+ travel is required throughout region.

Responsibilities include and are not limited to:

• Serves as a point of contact for high-priority affiliate primary care providers, fostering strategic partnerships and ensuring consistent communication, support, and collaboration.
• Manages and mentors a team of Practice Coordinators, cultivating a culture of accountability, collaboration, and continuous improvement.
• Builds and maintains strong relationships with affiliate clinics, acting as a trusted partner and resource to improve operations and outcomes.
• Drives clinic and provider performance improvement by understanding their unique goals, challenges, and needs, and implementing tailored strategies to close gaps and achieve results.
• Monitors and analyzes performance metrics, ensuring alignment with value-based care standards, Medicare Advantage quality benchmarks, and organizational goals.
• Facilitates regular meetings with affiliate clinics to review metrics, discuss opportunities for improvement, and align on actionable plans.
• Oversees the onboarding and credentialing process for new affiliate providers, ensuring a seamless and efficient integration into the network.
• Collaborates cross-functionally with internal teams (e.g., Growth, Quality, Compliance) to deliver resources and initiatives that meet the needs of affiliate clinics and support value-based care goals.
• Ensures effective communication of Better Health Group programs, policies, and resources to clinics, providing clarity and alignment on organizational priorities.
• Leads the implementation of key initiatives, such as quality improvement programs, HEDIS measures, and other value-based care metrics, ensuring consistent and effective execution.
• Proactively identifies trends, recurring issues, and improvement opportunities, escalating concerns as needed and recommending actionable solutions.
• Maintains clear and accurate documentation of clinic engagements, including meeting minutes, action plans, and follow-ups, to ensure alignment and accountability.
• Advocates for affiliate clinics within the organization, ensuring their concerns are addressed and that solutions align with their operational and performance goals.
• Stays informed about industry trends and best practices in provider performance management, recommending tools and resources to enhance clinic efficiency and outcomes.
• Supports the development and execution of initiatives that improve provider satisfaction and strengthen service delivery.
• Additional duties as assigned.

Position Requirements/Skills:

• Bachelor’s Degree in Healthcare Management, Business Administration, or a related field, preferred.
• 10+ years of experience in account management, provider relations, or a similar role in a healthcare setting.
• 3+ years of proven experience in leading teams and driving performance improvement.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.
• Strong knowledge of healthcare operations, value-based care, and Medicare Advantage.
• Strong knowledge of healthcare regulations, policies, and industry trends.
• Proven experience leading teams, driving performance improvement, and adding measurable value to operations.
• Exceptional communication, interpersonal, and presentation skills with the ability to build trusted relationships across all levels.
• Strong ability to understand affiliate clinic goals, challenges, and needs, creating tailored, actionable support plans.
• Skilled in addressing inquiries promptly, maintaining clear agendas, and following through on commitments.
• Competent in identifying and escalating unresolved issues or improvement opportunities to management.
• Results-oriented with a focus on quality execution, delivery, and achieving measurable outcomes.
• Demonstrated resourcefulness, initiative, and adaptability in fast-paced, dynamic environments.
• Strong critical thinking, problem-solving, and organizational skills, with attention to detail and confidentiality.
• Proven ability to work independently, cross-functionally, and collaboratively with multiple teams.
• Comfortable influencing and engaging key stakeholders internally and externally.

Physical Functions:

• Physical ability to sit, stand, and move freely about the office.
• Ability to bend, stoop, kneel, squat, twist, reach, and pull.
• Occasional lifting of up to 15 lbs.
• Ability to travel within assigned territory, up to 50%+ of the time.

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

- Bachelor degree with strong academic track record.
- Experience with all Microsoft Windows operating systems
- Hands-on user for Microsoft Internet Explorer and related web-based technologies.
- Must have strong interpersonal, verbal and written communication and presentation skills.
- Ability to work with minimal supervision or formal structure.
- Previous experience with client relations and experience in HR systems and/or software project management are significant plus.