Position Objective:

The Assistant Regional Manager, Provider Operations supports the Management Services Organization (MSO) in assisting primary care physicians who serve Medicare Advantage patients within a value-based care model.  This position provides operational support, leadership, and guidance at a localized level, offering a pathway for career growth while helping ensure high-quality support to affiliate clinics, fostering strong relationships, and driving performance improvement through strategic execution.

Area/Region of Responsibility: Southwest Florida Region (Sarasota-Fort Myers area)

50%+ travel is required throughout region.

Responsibilities include and are not limited to:

• Supports and supervises Practice Coordinators, assisting with mentorship, performance tracking, and development to foster a culture of accountability and collaboration.
• Directly engages with assigned affiliate clinics to build strong, trusted partnerships and support performance improvements tailored to clinic-specific goals, challenges, and needs.
• Assists in facilitating regular performance meetings with affiliate clinics to review metrics, discuss improvement strategies, and align on actionable goals.
• Ensures the consistent communication of Better Health Group programs, policies, and operational resources to assigned clinics.
• Monitors clinic performance trends in assigned areas and helps implement tailored solutions that align with quality improvement and value-based care benchmarks.
• Helps oversee and document clinic engagement activities, including meeting minutes, follow-ups, and action plans to maintain accountability and transparency in performance improvement efforts.
• Collaborates cross-functionally with internal teams such as Quality, Compliance, and Operations to streamline initiatives that meet the specific needs of assigned clinics.
• Proactively identifies and escalates operational issues, performance challenges, or recurring trends to the Regional Manager for resolution.
• Advocates for affiliate providers within the organization, ensuring operational concerns are elevated and addressed in alignment with organizational goals.
• Stays current on value-based care trends and best practices in provider performance management, applying insights to assigned clinics.
• Supports the successful execution of quality improvement programs, including HEDIS measures and other key initiatives aimed at enhancing patient outcomes.
• Assists with onboarding and supporting Practice Coordinators in learning key performance management processes and operational best practices.
• Contributes to the overall success of regional performance goals by providing hands-on support and coordination for special projects as needed.
• Additional duties as assigned.

Position Requirements/Skills:

• Bachelor’s Degree in Healthcare Management, Business Administration, or a related field, preferred.
• 3+ years of experience in account management, provider relations, or a similar role in a healthcare setting.
• Experience in leading teams and driving performance improvement highly preferred.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.
• Strong knowledge of healthcare operations, value-based care, and Medicare Advantage.
• Strong knowledge of healthcare regulations, policies, and industry trends.
• Proven experience leading teams, driving performance improvement, and adding measurable value to operations.
• Exceptional communication, interpersonal, and presentation skills with the ability to build trusted relationships across all levels.
• Strong ability to understand affiliate clinic goals, challenges, and needs, creating tailored, actionable support plans.
• Skilled in addressing inquiries promptly, maintaining clear agendas, and following through on commitments.
• Competent in identifying and escalating unresolved issues or improvement opportunities to management.
• Results-oriented with a focus on quality execution, delivery, and achieving measurable outcomes.
• Demonstrated resourcefulness, initiative, and adaptability in fast-paced, dynamic environments.
• Strong critical thinking, problem-solving, and organizational skills, with attention to detail and confidentiality.
• Proven ability to work independently, cross-functionally, and collaboratively with multiple teams.
• Comfortable influencing and engaging key stakeholders internally and externally.

Physical Functions:

• Physical ability to sit, stand, and move freely about the office.
• Ability to bend, stoop, kneel, squat, twist, reach, and pull.
• Occasional lifting of up to 15 lbs.
• Ability to travel within assigned territory, up to 50% of the time.

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

- Bachelor degree with strong academic track record.
- Experience with all Microsoft Windows operating systems
- Hands-on user for Microsoft Internet Explorer and related web-based technologies.
- Must have strong interpersonal, verbal and written communication and presentation skills.
- Ability to work with minimal supervision or formal structure.
- Previous experience with client relations and experience in HR systems and/or software project management are significant plus.