Our mission is Better Health. Our passion is helping others.

What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?

• Do you have a passion for helping others achieve Better Health?

• Are you ready to join a growing team that shares your mission?


Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

The Senior Director, EMR Optimization & Strategy reports to Co-Chief Performance Officer

Position Objective:

The Senior Director, EMR Optimization & Strategy is a senior-level, provider-facing operational role responsible for the strategic oversight, implementation, optimization, and ongoing management of Better Health Group’s (BHG) electronic medical record (EMR) systems.  This leader will serve as the organization’s resident EMR subject matter expert (SME), playing a critical role in aligning EMR capabilities with clinical and business needs, especially among high-impact affiliate providers and owned VIPcare offices.

This individual will work closely with executive leadership, clinical teams, and affiliate/VIPcare providers to maximize EMR utilization, improve workflow efficiency, and drive performance in support of value-based care objectives. The role includes oversight of implementation efforts such as Co-Pilot, integration support, template design, and leveraging EMR tools for outcomes improvement (e.g., HEDIS, low-cost alternatives, etc.).

Responsibilities:

• Strategic EMR Oversight & Optimization:

• Lead the vision, strategy, and roadmap for EMR utilization and optimization across affiliate and owned clinics, with a focus on providers driving the highest impact.
• Create and deploy EMR templates customized to the needs of top affiliate and VIPcare providers, this includes building solutions that streamline workflows and improve documentation efficiency.
• Serve as a strategic partner and EMR champion with providers, ensuring feedback loops and ongoing optimization efforts remain clinically relevant and value-driven.

• Provider-Facing & Program Leadership:

• Serve as the face of EMR optimization for BHG’s provider network, with direct engagement and relationship management across high-performing physicians and clinic leaders.
• Oversee the implementation and utilization of Co-Pilot and similar digital tools, working with offices to drive adoption and sustained use.
• Act as a problem solver and liaison, helping providers and clinic staff translate practice-level challenges into scalable EMR solutions.
• Advocate for improvements that support quality metrics such as HEDIS, care gap closure, and cost-effective treatment alternatives.

• Operational Oversight & Team Leadership:

• Lead and mentor a high-performing team responsible for EMR implementation, training, user support, and system monitoring.
• Ensure projects are completed on time and within scope, including clinic integrations, upgrades, and functionality expansions.
• Maintain accountability for tickets, feedback loops, and timely resolution of system-related issues.

• Collaboration & Vendor Management:

• Serve as the primary liaison between BHG and EMR vendors, ensuring alignment, ongoing support, and a continuous improvement mindset.
• Collaborate cross-functionally with clinical, product, and operations teams to ensure system design and updates align with organizational needs.

Position Requirements/ Skills:

• Bachelor’s Degree in computer science, health informatics, systems engineering, or a related field; Master’s preferred.
• 10+ years of progressive IT/EMR experience, including at least 5 years in a leadership role with a strong provider engagement component.
• Extensive experience working with EMRs in a healthcare setting, eClinicalWorks (eCW).
• Proven experience building and implementing EMR templates that support clinical efficiency and quality performance; experience creating bots or automation tools (e.g., to download claims, manage templates) is a plus.
• Strong understanding of clinical workflows, provider-facing change management, and value-based care operations.
• Demonstrated ability to manage complex, multi-site EMR projects from planning through execution.
• Deep familiarity with HEDIS measures, population health tools, and EMR optimization for performance metrics.
• Skilled in project management platforms and collaboration tools (e.g., Google Workspace, Microsoft Office).
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage staff, providers, and executive leaders.
• Strong analytical thinking and collaborative problem-solving abilities.
• Highly organized and self-directed, with the ability to work independently while managing multiple priorities.
• Willingness to travel up to 20% monthly to clinics and affiliate locations as needed.
• Appreciation of cultural diversity and sensitivity toward target patient populations.
• Demonstrated ability to handle data with confidentiality.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to communicate effectively in person, via phone, and through virtual platforms.
• Occasionally required to lift up to 15 pounds (e.g., laptop, documents, training materials).
• Ability to travel up to 20% of the time, which may include air and ground transportation, and navigating clinical and office environments.

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

- Bachelor degree with strong academic track record.
- Experience with all Microsoft Windows operating systems
- Hands-on user for Microsoft Internet Explorer and related web-based technologies.
- Must have strong interpersonal, verbal and written communication and presentation skills.
- Ability to work with minimal supervision or formal structure.
- Previous experience with client relations and experience in HR systems and/or software project management are significant plus.