Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

What’s Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally? 

• Do you have a passion for helping others achieve Better Health? 

• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Reports To: Office Manager

Position Objective:

The Medical Assistant is a clinical role and is responsible for administrative and clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. This role is a safety-sensitive position as it involves direct patient care and administering medication. The incumbent will provide physician support services while providing positive patient experiences. 

Responsibilities:

• Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews, take patients' vitals,  and record information in the patient electronic medical record. 
• Assist provider with examination, treatments, and procedures as directed.
• Maintain complete and detailed records, electronically in the EMR, of patients’ information.
• Measure and record vital signs and record them in the EMR.
• Accurately and professionally handle all front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls.
• Maintain patient medical records in accordance with the center's policy.
• Explain treatment procedures, medications, diets, or providers’ instructions to patients.
• Prepare both the patient and room for examination.
• Complete patient phone calls including, but not limited to, proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly.
• Provide both patient and provider support during procedures by handing instruments or equipment to the physician as directed.
• Clean and sterilize instruments and equipment after use and dispose of contaminated supplies.
• Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dresses and bandages wounds and incisions, starts and monitors IV infusion, and assists physicians with any/all procedures as requested.
• Perform in-office diagnostic tests including eye exams, electrocardiograph, administration of oxygen as ordered, pulse oximetry, peak flow, and inhalation treatments.
• Perform in-office CLIA-waived lab tests. 
• Carry out quality controls related to lab equipment and testing, complete and maintain lab-related logs, perform PT/INR utilizing CoaguChek/Coag Sense machine, and perform glucose testing utilizing glucometer.
• Accurately complete electronic medical records to include medical services rendered, test results, and supplies used.
• Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested.
• Draw blood and process specimens for send-out.
• Provide patient education as directed by the provider.
• Assist front office tasks by performing additional clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls etc.
• Help maintain an adequate inventory of office medications and medical supplies and orders as needed.
• Assist in onboarding and training new Team Members.
• Assist with inventory and maintaining office supplies.

• Additional duties as assigned.

Position Requirements/ Skills:

• High School Diploma or equivalent, required.
• Completion of Accredited Medical Assistant program (e.g., RMA or CMA), preferred. 
• Minimum of 1 year of experience as a Medical Assistant.
• CPR Certification, preferred.
• IV Start Certification, preferred.
• Phlebotomy experience preferred, including familiarity with various collection techniques and testing procedures such as bleeding time assessments, donor blood collection, bedside testing, and specimen preparation.
• Knowledge of medical coding, preferred.
• Knowledge of HIPPA, preferred.
• Knowledge of OSHA, preferred.
• Working knowledge of common prescription medications that treat conditions and diseases for the patient population assigned.
• Basic computer skills, including familiarity with electronic medical records.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.

• Must be able to display excellent telephone and switchboard etiquette.
• Proven ability to work both independently with minimal supervision and collaboratively across cross-functional teams.
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
• Strong written, verbal, and presentation skills; comfortable communicating with patients, providers, health plans, and internal/external stakeholders.
• Critical thinker with strong problem-solving skills and sound judgment.
• Results-oriented, with a focus on delivering high-quality outcomes.
• Demonstrated cultural sensitivity and appreciation for diverse patient populations.
• Committed to maintaining data privacy and handling information with confidentiality.

Physical Requirements:

• Must be able to perform a full range of physical activities, including assisting with patient transfers and demonstrating manual dexterity and eye-hand coordination.
• Requires the ability to stand, walk, bend, kneel, push, and reach (both at arm’s length and overhead) for extended periods within a clinical environment.
• Must be able to lift and move patients and medical equipment as needed, and lift/carry items weighing up to 15 pounds.
• Ability to sit or stand for prolonged periods as job duties require.
• Requires normal or corrected-to-normal vision and hearing to perform essential duties.
• Must be able to operate standard office and clinical equipment, including a computer and telephone.
• Must have reliable transportation to consistently arrive on time for scheduled shifts.

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.