Position Objective:

The Clinical Performance Program Manager is responsible for overseeing the onboarding, education, training, and professional development programs for Better Health Group’s employed physicians, advanced practice registered nurses (APRNs), and physician assistants (PAs), as well as affiliated physicians, APRNs, and PAs.  This role ensures that provider education initiatives are consistently executed, aligned with clinical and operational standards, and support excellence in value-based care delivery.  The Clinical Performance Program Manager collaborates closely with BHG’s Medical Directors, Clinic Operations, Compliance, and Risk Management to design, deliver, and assess training that enhances provider performance and clinical outcomes across both employed and affiliate networks.

In addition, this position is responsible for coordinating chart prep activities, chart review project management, quality reviews, and supporting other special projects that contribute to provider readiness and performance optimization.

Responsibilities:

• In partnership with the CPO and Medical Directors, maintains and executes the education strategy for BHG’s employed and affiliate physicians, APRNs, and PAs, ensuring alignment with organizational goals and evolving healthcare delivery models.
• Oversees the deployment, standardization, and governance of provider training programs across employed and affiliate groups, continuously assessing effectiveness and implementing improvements as needed.
• Develops scalable provider-facing content, including coaching templates, education agendas, and performance support tools used in clinical coaching and onboarding.
• Partners with the CPO, Medical Directors, and Clinic Operations to refine training delivery methods, incorporating the Learning Management System (LMS) where applicable.
• Maintains oversight of provider onboarding curricula, clinical compliance training (e.g., HIPAA, OSHA), and clinical competency development programs.
• Executes skill development initiatives focused on clinical documentation, risk adjustment, value-based care principles, patient experience, and clinical outcomes for both employed and affiliate providers.
• Creates job aids and materials to guide chart preparation, chart review, and documentation improvement in close partnership with CIS and operations teams.
• Ensures that all education content and instructional materials align with enterprise goals, evolving regulatory standards, and field feedback to ensure relevance and impact.
• Manages training documentation and reporting, maintaining detailed records of participation, evaluations, certifications, and overall program impact.
• Serves as the primary point of contact for all provider education initiatives across the enterprise, including employed and affiliate networks.
• Functions as a resource manager for provider training schedules, redistributing responsibilities as necessary to ensure seamless delivery.
• Collaborates cross-functionally with Clinic Operations, Compliance, Risk Management, Quality, and EMR teams to align education programs with regulatory and operational standards.
• Coordinates the creation of curriculum and instructional materials based on the latest clinical best practices, organizational policies, and healthcare industry trends.
• Coordinates live and virtual training sessions, workshops, and professional development forums tailored to both employed and affiliate providers.
• Continuously researches and integrates current best practices, learning technologies, and adult education strategies into the provider education program.
• Conducts regular needs assessments and collaborates with leadership teams to identify emerging training gaps and opportunities to enhance provider effectiveness.
• Identifies and implements operational strategies that optimize training delivery, improve efficiency, and maximize the return on education investments.
• Coordinates chart preparation activities, ensuring providers have the necessary clinical information to support care delivery and documentation standards.
• Manages chart review and quality review projects, tracking outcomes and collaborating with key stakeholders to address trends and improvement areas.
• Leads and supports special projects tied to provider performance, onboarding enhancements, or clinical transformation initiatives.
• Partners closely with the following teams: Credentialing, EMR, Enterprise Learning and Development, Physician Recruiting, Compliance, and Risk Management.
• Performs other related duties as assigned.

Additional Education & Skills:

• Foreign Medical Graduate MD, APRN, or RN License (Full or Limited License).
• 5+ years of experience in healthcare education, training, or related field.
• 2+ years of experience in Risk Adjustment/Documentation Review.
• Strong knowledge of healthcare regulations, policies, and procedures.
• In-depth knowledge of medical terminology, procedures, and best practices.
• Knowledge of medical coding, HIPPA, and OSHA.
• Experience in Medicare Advantage.
• Experience in Utilization Management, Quality Improvement, and Physician Improvement Programs.
• CRC certification, (or ability to obtain certification within 6 months of hire).
• Experience in educational program development and implementation, where formalized business training was primary scope of responsibility highly preferred.
• Experience leading/supervising others highly preferred. 
• Clinical education/educator training (CET) certification highly desired; ability and willingness to pursue certification within 12 months of hire. 
• Strong understanding of translating clinical standards into learning programs.
• Experience analyzing business needs, lesson planning, development and implementation.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.
• Proven ability to work with a Learning Management System, (e.g., Cornerstone, TalentLMS, UKG Learning, etc.).
• Ability to work independently with minimal supervision while managing multiple priorities.
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
• Demonstrated resourcefulness, initiative, and a consistent focus on achieving results.
• Strong written and verbal communication skills with the ability to collaborate cross-functionally across teams.
• Ability to adapt quickly, prioritize effectively, and remain flexible in a rapidly changing environment.
• Strong critical thinking, analytical, and problem-solving skills.
• Commitment to high-quality execution with a results-driven mindset.
• Demonstrated ability to handle sensitive information and maintain confidentiality.

Physical Requirements:

• Ability to sit, stand, and move comfortably within an office environment.
• Must be able to remain stationary for extended periods, often exceeding 50% of the workday.
• Capability to stand, walk, and sit for prolonged durations, including the ability to climb stairs as needed.
• Flexibility to bend, stoop, kneel, squat, twist, reach, and pull when required.
• Frequent operation of office equipment, including computers, copy machines, and printers, as part of daily tasks.

Key Attributes:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.