Our mission is Better Health. Our passion is helping others.

What’s Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?

• Do you have a passion for helping others achieve Better Health?

• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Position Objective:

The Revenue Cycle Manager is an administrative role and is responsible for oversight and management of our RCM team located offshore focusing on all aspects of the RCM life cycle, including coding, claims processing, monitoring reimbursement rate, denials and appeals processing, working with insurance companies, and patient billing. The role will ensure all financial resources are optimized while maintaining a customer-centric operating model. The incumbent will report to the Operations team lead (or similar role) and will ensure the revenue cycle process is effective and accurate. 

Responsibilities:

• Provide oversight, leadership, and direction while ensuring a high level of accuracy in daily functions.

• Develop revenue cycle analysis by tracking metrics related to patient engagement, including recording coding error rates and billing turnaround times

• Responsible for establishing and updating RCM policies/procedures; Act as in-house RCM expert.

• Address escalated issues as it relates to the revenue cycle

• Carryout audits of current procedures and processes to uncover areas for improvement

• Coordinate with internal and external stakeholders to generate high reimbursement rates and a low level of denials

• Ensure that department/project goals are met and adhered to approved budgets

• Monitor accounts receivables activity

• Oversee monthly close processes, including reporting and account balancing

• Ensure accurate billing of insurance providers and patients

• Document medical billing denials from insurance providers

• Evaluate billing process and procedures

• Additional duties as assigned

Position Requirements/ Skills:

• Bachelor’s degree in finance, business administration, healthcare administration, or related field

• 5+ years of experience in medical billing with increasing responsibilities 

• Knowledge of HIPAA regulations

• Thorough knowledge of ICD Diagnoses and CPT codes, as well as, an understanding of general medical terminology 

• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

• Experience with Medicare billing rules and guidelines

• Experience with eClinicalWorks

• Experience with managing vendor relationships offshore 

• Ability to work early mornings (7 am EST start) 

Physical Requirements:

• Ability to remain in a stationary position, often standing or sitting for prolonged periods of time

• Communicating with others to exchange information

• Repeating motions that may include the wrist, hands, and fingers

• Assessing the accuracy, neatness, and thoroughness of the work assigned

• Must be able to lift at least 15lbs at times

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

• Demonstrated ability to handle data with confidentiality

• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision

• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail

• Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans

• Strong interpersonal and presentation skills

• Strong critical thinking and problem-solving skills

• Must be results-oriented with a focus on quality execution and delivery

• Appreciation of cultural diversity and sensitivity toward target patient populations