Overview
Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

What’s Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally? 
• Do you have a passion for helping others achieve Better Health? 
• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Position Objective:  The Care Coordinator Liaison is an administrative role, and is responsible for coordinating the delivery of care to patients, and ensuring that the care provided meets our value of 5-Star Service. 

Responsibilities:

• Schedule patients to be seen at least 4 times per year, including scheduling patient follow-up visits and rescheduling canceled appointments and no-shows
• Support Transition of care phone calls to include completion of medical records requests post-discharge (INP and ER)
• Schedule timely patient post-discharge follow-up appointments (INP and ER)
• Schedule new patients to be seen by their PCP within 30 days of their effective date
• Obtain prior patient records and ability to use new patient registration process for scheduling
• Facilitate HEDIS/Stars call outreach to include Part C and Part D Gap Reports
• Facilitate patient referral coordination to include:
• Concierge Referral Process to assist patient scheduling with a specialist
• Obtain records from specialist post-visit and upload documents into the patient chart/EMR for PCP review
• Telephone outreach to disenrolled members
• Assist with medical records transfers
• Connect patients with resources within the community to improve patient outcomes
• Additional duties as assigned

Position Requirements/ Skills:

• Highschool degree or equivalent required
• Prior experience working in a clinical setting, preferred
• Prior experience working with electronic medical record systems, preferred
• Strong telephonic skills to include communicating with patients, facilities, and other physician offices
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with patients, vendors, and outside practices
• Basic computer skills, including familiarity with electronic medical records
• Strong critical thinking and problem-solving skills
• Must be results-oriented with a focus on quality execution and delivery
• Exceptional interpersonal and customer service skills
• Working knowledge with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration
• Appreciation of cultural diversity and sensitivity toward target patient population

Physical Requirements:

• Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
• Requires ability to sit or stand for prolonged periods of time
• Requires ability to lift/carry up to 15 lbs
• Requires corrected vision and hearing to normal range
• Ability to sit for extended periods of time
• Ability to operate a computer and telephone

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals