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• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Reports To: Senior Manager EMR Optimization and Strategy

Position Objective:

The EMR System Analyst supports the configuration, maintenance, optimization, and day-to-day administration of the organization’s Electronic Medical Record (EMR) system, eClinicalWorks (eCW). Serving as an eClinicalWorks subject matter expert, this role supports administrative, financial, clinical, quality, and operational efficiencies through the EMR and its integrated systems. The EMR System Analyst partners with leadership, providers, and clinic staff to resolve system issues, improve workflows, support quality and value-based care programs, and help ensure the EMR is used effectively and in compliance with healthcare regulations.

Responsibilities:

EMR System Administration

• Serves as an EMR subject matter expert (SME) and go-to resource for providers, clinic staff, and leadership on system functionality and best practices

• Performs EMR system administration, including user setup, role-based security, configurations, templates, settings, and routine system maintenance

• Configures the EMR to meet the clinical, administrative, and operational needs of providers and clinic staff

• Sets up new clinic sites in the EMR (new facilities, programs, providers, users, interfaces, etc.)

• Coordinates and performs comprehensive testing of all patches, upgrades, and new releases

• Attends ongoing EMR training to stay current on features and upcoming enhancements

EMR Support, Troubleshooting & Issue Resolution

• Provides timely, high-quality support to EMR users, including physicians, APPs, and administrative staff

• Identifies, troubleshoots, and resolves system issues and user errors efficiently, escalating complex issues as appropriate

• Submits, monitors, and follows up on support tickets with EMR system and serves as a primary point of contact for issues and requests related to the EMR and clinic peripheral systems

• Monitors system performance and recommends improvements to enhance user experience and system efficiency

• Reports any unusual events or problems with applications and/or program operations to supervisor

Workflow & Documentation Development

• Analyzes clinical and administrative workflows and processes to identify inefficiencies and areas for improvement

• Develops and maintains workflow documentation, user guides, tip sheets, training materials, and standard operating procedures

• Delivers training to new and existing EMR users

Business Process Improvement & EMR Optimization

• Identifies EMR system, process, performance, and architectural improvements to support the technical roadmap and business needs across Administrative, Clinical, Quality, Financial, and Operational areas

• Recommends and implements solutions and best practices to optimize EMR-driven workflows and improve EMR utilization

• Configures and maintains the EMR Clinical Rules Engine (alerts, reminders, and clinical decision support rules) to support clinical best practices, care gap closure, and quality measure performance

Data Migration, EMR Implementation & Go-Live Support

• Supports EMR implementations, new module and application rollouts, and modifications to existing applications

• Assists with data migration activities, including data mapping, validation, and reconciliation during system conversions and new clinic onboarding

• Provides go-live and at-the-elbow support to clinics and staff during implementations and major system changes

• Supports data backup and recovery processes in coordination with IT and EMR vendors

Quality Measures & Value-Based Care

• Supports quality and value-based care program

• Builds, maintains, and monitors the EMR dashboards to track provider and organizational performance on quality measures

• Performs and maintains EMR Community mapping to ensure structured data is accurately captured and credited for quality measure reporting

• Maintains clinical program data collection, management, and reporting infrastructure for UDS, HEDIS, OSHPD, and other external agencies

• Works with others to create formal specifications for internal and external reporting and ensures all reporting is properly specified, documented, tested, implemented, and maintained

Reporting & Advanced Analytics

• Authors custom reports using EMR reporting tools to meet clinical, operational, and financial reporting needs

• Builds robust dashboards that monitor clinical quality, medical cost, quality statistics, key trends, program tracking, and operational performance

• Applies advanced analytics to identify trends and support analytical, data-driven decision making

• Generates reports and presents findings to providers, administrators, and other stakeholders in a clear, concise format tailored to the audience

• Supports data extraction and helps ensure the integrity, accuracy, and security of patient data within the EMR

EMR Billing Workflow & Configuration

• Supports EMR billing workflows and configuration, including claims routing, in partnership with Revenue Cycle teams

• Supports, analyzes, and monitors EMR processes for clinical and billing functions across all clinics

Interfaces & EMR Integrations

• Supports EMR interfaces and integrations with lab companies (e.g., Quest, Labcorp), immunization registries, and HIE / QHIN networks

• Collaborates with vendors and external organizations to set up, test, troubleshoot, and maintain interfaces

• Coordinates with the IT department on any projects that affect network operations

AI & Emerging Technology

• Supports the configuration, rollout, and user adoption AI technologies within EMR

Project Management

• Plans and coordinates assigned EMR projects, including tasks, timelines, and stakeholder communication, to support timely and successful completion

• Serves as a liaison among clinical staff, IT, and EMR vendors

Compliance & General

• Supports EMR compliance with federal, state, and local healthcare regulations, including HIPAA, and adheres to all State and Federal guidelines and standards

• Participates in security audits and risk assessments as requested

• Participates in Management, Staff, and Quality meetings as requested

• Travels to clinics as needed

• Additional duties as assigned

Position Requirements/ Skills:

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 5+ years of experience working with EMR systems

• Experience in healthcare, specifically with EMR/EHR system administration and support

• eClinicalWorks (eCW) experience required; Athena experience preferred

• Experience with quality measures and value-based care programs (HEDIS, ACO, UDS, MIPS), including the MIPS Dashboard and eCW Community mapping

• Experience with the eCW Clinical Rules Engine, preferred

• Experience with eCW eBO report authoring and custom reports, preferred

• Experience with EMR interfaces and integrations (lab companies, HIE / QHIN)

• Experience supporting data migration, EMR implementations, and go-live activities

• Knowledge of eCW billing workflows, configuration, and claims routing

• Familiarity with Sunoh.AI or other ambient AI documentation tools, preferred

• Knowledge of clinical workflows and healthcare operations

• Experience with data analysis and healthcare reporting tools (e.g., SQL, Excel, and/or statistical packages), preferred

• Project management experience; familiarity with business process improvement and change management preferred

• Relevant healthcare IT or informatics certifications are a plus

• Knowledge of role-based security and HIPAA rules and regulations

• Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent written, verbal, and interpersonal communication skills; comfortable engaging with internal and external stakeholders, including providers and health plans

• Proven ability to work independently and collaboratively across cross-functional teams with minimal supervision

• Exceptional organizational, time-management, and attention-to-detail skills; capable of balancing multiple priorities effectively

• Demonstrated ability to handle sensitive data with confidentiality and maintain professionalism

• Results-oriented mindset with a focus on quality execution and delivery

• Strong presentation skills

• Appreciation of cultural diversity and sensitivity toward target patient populations

Physical Requirements:

• Physical ability to sit, stand, walk, and move freely for extended periods, including climbing stairs as needed.

• Ability to bend, stoop, kneel, squat, twist, reach, and pull as required for tasks.

• Frequent use of office equipment, including computers, printers, and copy machines.

• Availability to travel to clinical sites or vendor locations and to provide on-call support when necessary.

Key Attributes/ Skills (FOR JOB POSTING ONLY):

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals